Gain Control By Giving It Up
The book is called Open Leadership, and I would classify it as the first of the post-social media books. By that I mean that it looks at the consequences of democratized communications rather than at the media itself. Expect to see a wave of similar books in the coming years. This is a very good first entry.
Open Leadership will make a lot of people uncomfortable because it proposes that the only way to govern effectively in a transparent business world is to give up control and trust people to do the right thing. Li makes a persuasive case by citing numerous examples of companies that have successfully done exactly that.
Li is a former Forrester Research analyst, founder of Altimeter Group and co-author of Groundswell, the breakthrough 2008 book that provided the first demographic profiles of social media users as well as a rigorous methodology for evaluating the ROI of social programs. In this book, she builds on some of the economic models first presented in Groundswell, but Open Leadership is more of a call to action than a financial exercise.
The premise is encapsulated in the title of Chapter 1: "Why Giving up Control Is Inevitable." Li asserts that today's business world is too complex and competitive to permit organizations to continue to manage the way they have since the Industrial Revolution. That top-down philosophy assumes that people are idiots who can't accomplish tasks without instructions, rigid rules and constant oversight. That worked okay when companies had some control over their environment, but today too many factors are out of their hands. So one man's story of how an airline broke his guitar and refused to fix it becomes a cultural sensation while the airline stands by helplessly and fumes.
Li (left) asserts that the only way to gain any level of control over today's turbo-charged business environment is to give up as much control as possible. New business leaders set examples, demonstrate confidence and create cultures that tolerate intelligent, well-intentioned failure. And guess what? It turns out that when smart people are given the latitude to make decisions, they tend to make better ones than if someone else makes decisions for them.
Open Leadership provides some refreshing new examples of how this new management philosophy is working:
- Meetup.com replaced a top-down approach to project management with one that requires stakeholders to persuade engineers to spend time on their projects. Productivity exploded;
- BestBuy outlasted competitors in the brutal electronics retailing business in part by developing a culture that lets its employees guide customers toward the best decision, even if that means buying from a competitor;
- Electronics distributor Premier Farnell distributed low-cost digital video cameras to every employee in the company so that they could document their best practices and share them on an internal network. Employees are more empowered and the quality of information is better.
Waste Management: Congress Pushes Surge in Ongoing War Against Iran
Well, that wasn't exactly the headline but it was the truth behind the reports about the vote in the House of Representatives to tighten the ligature of sanctions around the neck of Iran, as Antiwar.com reports. In accordance with the "diplomacy" of the Peace Laureate in the Oval Office, the House wants to "cripple" the Iranian economy by starving the human beings who live there of gasoline and other vital goods necessary to maintain a modicum of ordinary life.
In other words, the popularly elected leaders of the world's greatest democracy champions of liberty, justice and human rights want to stop ambulances from transporting sick and dying children to the hospital. They want whole families to burn to death, whole city blocks to go up in flames while fuelless fire trucks stand idle. They want deliveries of food and medicine to grind to a halt, setting off spirals of starvation, disease, chaos and vast suffering. They want to see tens of millions of innocent human beings driven into a low and brutal level of subsistence, to languish, diminish and die in deprivation and misery. This is what they want to see happen. This is the clear intent of their "diplomatic" strategy.
And why are they doing this? Because ostensibly because the government of Iran is pursuing the development of a nuclear energy program in accordance with international treaties and under international supervision. And if the above condign punishment of millions of innocent people does not force the government of Iran to give up this legal, carefully inspected program, then the champions of liberty, justice and human rights have proclaimed their intent to unilaterally attack Iran with all the "options" at their command, up to and including the "option" of immolating multitudes of innocent human beings with nuclear weapons.
Now, the government of Iran is an odious regime. Not nearly as odious as, say, the regime of America's staunch ally in the region, Saudi Arabia, of course, but odious enough. But as restrictive as it has been to its own citizens, it has not in the last decade alone launched and maintained massive wars of aggression and domination that have killed, by direct and collateral hand, more than a million innocent people. The bipartisan champions of liberty, justice and human rights in Washington have done that, and are doing that.
They seek to break Iran not because it is an odious regime, but because it defies the imperial will, and balks the bipartisan imperial agenda to impose domination on the oil lands. If Iran agreed to become an American client state tomorrow, it would not matter in the least how odious its regime might be -- as we saw in the long, atrocious decades when America's pet tyrant, Reza Pahlavi, ruled there.